free worldwide shipping

Orders are processed within 3 business days upon receipt of your order. You will receive a tracking number via email once your order is shipped. Shipping takes approximately 6 to 12 business days as our posters are made-to-order from suppliers located in the US, Spain, China, and Australia. Typical transit time does fall within two weeks, but at most it will take four.

To maintain free worldwide shipping, we work with partners strategically placed around the globe. As such, if you’ve placed an order for multiple prints, please note that there is a possibility they might arrive in split packages at different times.  If you need your order to arrive faster than the stipulated duration, please contact us directly and we will try our best to arrange a premium shipping service for you. But do note accompanying costs will be borne by you.  

 

returns or refunds

Unfortunately, we do not take returns or exchanges. In the rare event that your order arrived damaged or in an unsatisfactory condition, please do contact us within two days of receiving the item with photo evidence of damaged or missing goods so that we can assess the eligibility of a refund.

 

made a mistake?

Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you. If you have made a mistake when ordering, please contact us within 2 business days and we will help to amend the delivery address if your item(s) have not been dispatched.

 

 

need help?

Should you have any questions on sizing, framing, gifting, or whatever your fancy -  email us at help@wallabystreet.com and we will do our best to assist you.